Refund Policy

Last updated: October 9, 2026

In short: our work is a digital service that starts producing right after payment is confirmed. Because of this, orders cannot be refunded once production has started, except in the cases listed below.

1. Why refunds are limited

Each order is created specifically for you from your photos, using paid production resources that are used as soon as the work begins. Once started, that work cannot be returned or reused for anyone else.

2. Immediate start

When you place an order, you ask us to begin production immediately after payment is confirmed. You acknowledge that once production has started, you cannot cancel the order or receive a refund, except as set out below. If you are a consumer in a country where you have a statutory right to withdraw from a distance contract, you agree that this right ends once we have started providing the service at your request, to the extent the law allows.

3. When we will refund you

Before production starts: if you contact us before we have started producing your order, we will refund it in full.
Failure to deliver: if we are unable to deliver the package you paid for, we will redo the work or refund the undelivered part, at our choice.
Technical problems on our side: if files are corrupted, missing or unusable because of a fault on our side, we will fix or replace them, or refund the affected part if that is not possible.
Duplicate or unauthorised charges: we will refund a payment taken twice or without your authorisation.

4. When refunds are not available

Change of mind after production has started.
Dissatisfaction with creative choices such as style, script wording or music, when the delivered work matches the package and the photos and information you provided.
Results that depend on the photos or details you supplied, for example low-resolution or unclear photos.
Advertising performance, including the number of views, clicks or sales.
Rejection or labelling requirements by an advertising platform.
Express delivery fees once the order has been delivered within 24 hours of confirmed payment and complete details.

5. How to ask for help or a refund

Email us within 14 days of delivery at support@apexstudiopro.com with your order reference and a short description of the problem. We will review it and reply as quickly as we can. Approved refunds are issued to the original payment method through our payment provider, Lemon Squeezy, and can take several business days to appear.

6. Chargebacks

Please contact us first so we can solve the problem quickly. We may provide delivery records to our payment provider if a payment is disputed.

7. Contact

Email: support@apexstudiopro.com