Refund Policy

Last updated: October 19, 2026

Because every order is produced individually from your material, refunds follow the stages below. Payments are handled by Creem (creem.io), our payment provider and merchant of record. Creem collects the payment, issues the receipt and handles taxes and refunds on our behalf; we never see or store your card number. Approved refunds are returned to the original payment method.

1. Full refund

• You cancel before we start production (we confirm the start by e-mail).
• We are unable to deliver what you paid for.
• You were charged twice or without authorisation.

2. Fix first, refund if we cannot fix

If a delivered file is corrupted, missing or does not match the package you ordered, tell us within 14 days of delivery. We will correct or replace it. If we cannot, we refund the affected part (or the whole order if nothing usable was delivered).

3. Not refundable

• Change of mind after production started and the work matches the package description.
• Style preferences when the delivery matches the photos and information you supplied.
• Results that depend on your own material (low-resolution or unclear photos) or on third parties (advertising performance, platform rules, domain registrars).
• Express fees once the order was delivered within 24 hours of confirmed payment and complete details.
• Add-ons already delivered and in use.

4. How to ask

E-mail contact@apexstudiopro.com with your order reference and a short description. We reply within 3 business days and issue approved refunds promptly; the bank may need several business days to show them.

5. Chargebacks

Please contact us first — it is faster. We may share delivery records with Creem if a payment is disputed.